Terms & Conditions

These Terms & Conditions govern your use of the Peer BPO website and describe certain terms applicable to communications between you and Peer BPO, including our SMS messaging program. By using this website, you agree to use it in accordance with these Terms and applicable law.

Last Updated: August 13, 2026

Website: https://peerbpo.com/

1. About Peer BPO

Peer BPO provides business process outsourcing and virtual support services, including administrative support, customer support, CRM support, lead support, virtual assistance, and related business services.

These Terms & Conditions apply to use of https://peerbpo.com/ and to communications initiated through the website.

These website Terms do not replace any separate written service agreement that may be entered into between Peer BPO and a client.

2. Use of the Website

You may use the Peer BPO website for legitimate informational, business enquiry, and communication purposes.

You agree not to:

Use the website for unlawful activity
Attempt unauthorized access to the website or its systems
Introduce malicious code
Interfere with the operation or security of the website
Use website content in a way that violates applicable rights or law
Submit intentionally false, fraudulent, or harmful information through website forms

Peer BPO may restrict access where reasonably necessary to protect the website, its users, or its systems.

3. Information on the Website

Peer BPO aims to provide useful and accurate information regarding its services.

However, website content is provided for general informational purposes and may be updated from time to time.

Submitting an enquiry does not automatically create a contractual client relationship with Peer BPO.

Any formal service engagement may be subject to separate agreed terms, scope, pricing, responsibilities, or other written arrangements.

4. Contact Forms and Communications

Users may contact Peer BPO through the website or through the contact information provided.

When submitting a website enquiry, users are responsible for providing reasonably accurate contact information.

Providing a phone number does not automatically constitute consent to receive SMS communications.

Where SMS consent is offered, users must voluntarily choose whether to opt in.

SMS consent is optional and is not required to submit a general website enquiry.

5. Peer BPO SMS Program

Program name: Peer BPO Service Communications

Peer BPO offers an optional SMS messaging program for users who voluntarily opt in.

Users who opt in to Peer BPO Service Communications may receive non-marketing text messages relating to:

Responses to enquiries
Consultation scheduling
Appointment confirmations
Appointment reminders
Service-related updates
Other communications directly related to the enquiry or interaction for which consent was provided

Peer BPO does not treat submission of a general website form or provision of a telephone number as automatic SMS consent.

Users must separately and voluntarily opt in where SMS consent is offered.

6. SMS Consent

By voluntarily selecting the SMS consent option on the Peer BPO website, you agree to receive the non-marketing SMS communications described above at the mobile number you provide.

Consent is specific to Peer BPO and the messaging purposes described at the point of opt-in.

SMS consent is not required in order to submit a general enquiry to Peer BPO.

The SMS consent control must remain optional and unchecked by default on the Contact Us page.

7. Message Frequency

Message frequency may vary depending on:

Your enquiry
Appointment activity
Service-related communications
Your ongoing interaction with Peer BPO

Message frequency may vary.

Peer BPO does not promise a specific number of messages per day, week, or month unless it formally adopts such a frequency.

8. Message and Data Rates

Message and data rates may apply.

Your mobile carrier’s standard messaging and data charges may apply depending on your mobile plan.

Peer BPO does not control charges imposed by your mobile carrier.

9. How to Opt Out

You may cancel SMS communications at any time by replying:

STOP

to a Peer BPO SMS message.

After an opt-out request is processed, Peer BPO will stop sending messages covered by that SMS consent unless you later opt in again.

Where applicable, an opt-out confirmation message may be sent to confirm that your request has been processed.

Opting out of SMS does not terminate other services or prevent you from contacting Peer BPO through other channels.

10. How to Get Help

For assistance with Peer BPO SMS communications, reply:

HELP

to a Peer BPO SMS message.

You may also contact Peer BPO directly:
Email: info@peerbpo.com
Phone: +1 (646) 517-7795
Website: https://peerbpo.com/contact-us/

11. Rejoining the SMS Program

If you previously opted out and later wish to receive eligible Peer BPO SMS communications again, you may opt in again through an approved Peer BPO opt-in method.

For example, you may return to the Peer BPO Contact Us page and voluntarily select the SMS consent option when submitting an enquiry.

A previous opt-out should not be overridden unless the user takes a new affirmative action to opt in again.

12. Carrier Liability

Carriers are not liable for delayed or undelivered messages.

SMS delivery can be affected by:

Carrier availability
Network conditions
Device settings
Service interruptions
Other technical factors outside Peer BPO’s reasonable control

Peer BPO cannot guarantee that every text message will be delivered immediately or successfully.

13. Supported Carriers and Availability

SMS services depend on the user’s mobile carrier, device, mobile plan, geographic availability, and network conditions.

SMS functionality may not be available through every carrier, device, or location.

14. Privacy and SMS Data

Your use of Peer BPO’s website and SMS program is also subject to the Peer BPO Privacy Policy.

View Privacy Policy

Peer BPO does not share mobile phone information or SMS opt-in/consent information with third parties or affiliates for their own marketing or promotional purposes.

For more information about how Peer BPO handles personal information and SMS consent data, review our Privacy Policy.

15. Intellectual Property

Unless otherwise stated, website content including:

Text
Branding
Graphics
Visual elements
Logos
Website design
Original materials

is owned by or used with permission by Peer BPO.

Users may not reproduce, distribute, modify, or commercially exploit protected website content without appropriate authorization, except where permitted by applicable law.

16. Third-Party Links

The Peer BPO website may contain links to independent third-party websites or services.

Peer BPO does not control those independent websites and is not responsible for their content, availability, security, or privacy practices.

Users should review the applicable terms and policies of third-party websites they choose to visit.

17. Website Availability

Peer BPO may:

Update website content
Modify website functionality
Perform maintenance
Temporarily restrict access
Correct errors
Remove outdated information

Peer BPO does not guarantee uninterrupted availability of every website feature.

18. Disclaimer

The website is provided for general business information and enquiry purposes.

While Peer BPO aims to keep information accurate and useful, website content should not be interpreted as creating guarantees beyond any separately agreed written service arrangement.

19. Limitation of Liability

To the extent permitted by applicable law, Peer BPO will not be responsible for indirect, incidental, or consequential losses arising solely from use or inability to use the public website.

Nothing in these Terms is intended to exclude or limit liability where doing so would be prohibited by applicable law.